Refund and Return Policy
In most cases we do accept the returns of the product if the product is in unused condition and Original Packaging. We will refund you the amount less the 30% restocking fee. If there is any fault in the product, we will exchange the product for no additional cost. Customer pays for return shipping. Why Restocking Fee ? In order to keep the prices low for 97% of our customers, we charge restocking fee from the 3% of the customers who wish to return the items. We don't make money from restocking fee. It goes towards our shipping expense, warehouse handling or reboxing of the items. You may return an item for a refund of the merchandise within 30 days of delivery; all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement but it has to mentioned on the proof of delivery in case of curbside delivery and white glove delivery. All kinds of Damage/Defect claims must be reported within 24-48 hours of delivery time. All Major Shipping companies deliver only Monday through Friday. Deliveries CANNOT be scheduled on Saturday or Sunday unless otherwise instructed by the carrier.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away. If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement. If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit. We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don't hesitate to seek our many resources .
Shipping and handling
comstrom.com and its distributors/suppliers reserve the right to restrict shipments to within the Continental U.S. All orders must be placed with a residential ship-to address. Orders with P.O. Box, APO, or FPO shipping addresses will not be processed.
Shipping and handling charges
You are responsible to pay the shipping and handling charges for all products purchased from comstrom.com. Fedex/UPS Ground drop off shipments do not require any inspection. All other shipments which require delivery appointment need to be Inspected at the time of delivery. You are responsible for these charges for shipments that are refused or returned if you don't like the product. If the furniture cannot be delivered inside your home due to any entrance restrictions, you are liable to pay the restocking fee. If the product is defective or damaged, it will be replaced at no extra charge. We are not responsible for incidental or consequential damages or losses to defective products or shipping errors in Item return. The limit of our liability is the replacement cost of any item you purchase from us. If the item is more than 100lbs or Oversize, The liftgate charges would be applicable on such items. Oversize item is defined if L+2(W+D) in inches is greater than 130.
We reserve the right to change prices at any time. Due to possible information misrepresentations, we may correct typographical and printing errors related to prices at any time. Shoppers should be aware that product prices can and do fluctuate as a result of a supplier changing their wholesale pricing. comstrom.com has no control over any supplier’s pricing policies and therefore cannot guarantee any item will remain any particular price for any period of time. We reserve the full rights to fulfill or cancel the order at any point in time. Discount codes are not stackable.
By using the comstrom.com service, you consent to receiving electronic, phone, and/or mail communications from comstrom.com. These communications will include notices about your account (e.g., shipping and receiving e-mails) and information concerning or related to our store. These communications are part of your relationship with comstrom.com and you are entitled to receive them as part of the comstrom.com subscription. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
Use of information submitted
comstrom.com is free to use any comments, information, ideas, concepts, reviews, or techniques contained in any communication you may send to comstrom.com, including, without limitation, responses to questionnaires or through postings to the comstrom.com website without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the comstrom.com website or other websites. Furthermore, by posting any information on our site, submitting suggestions, or in responding to questionnaires, you grant us a nonexclusive, royalty-free license to display, use, reproduce or modify that information.
Intellectual property Copyright
All content included on the comstrom.com website and delivered to subscribers as part of the service, including text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of comstrom.com, or its suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of comstrom.com., and protected by U.S. and international copyright laws. Content should not be reproduced or used without express written permission from comstrom.com, Inc., or its suppliers. comstrom.com reserves the right to terminate your membership hereunder if comstrom.com, in its sole and absolute discretion, believes that you are in violation of this paragraph, such violations including the copying or other unauthorized use of our proprietary content.
Account access & identity protection
In order to provide you with ease of access to your account, comstrom.com will place a cookie (a small text file) on any computer from which you access the comstrom.com website. When you revisit the comstrom.com website, this cookie will enable us to recognize you as a previous user or as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification. You are responsible for updating and maintaining the truth and accuracy of the information you provide to us relating to your account. You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. Users of public or shared computers should log out at the completion of each visit to the comstrom.com website. If you find that you're a victim of identity theft and it involves a comstrom.com account, you should notify customer service. Then, you should report this instance to all your credit card issuers, as well as your local law enforcement agency. comstrom.com reserves the right to place any account on hold anytime with or without notification to the subscriber in order to protect itself and its partners from what it believes to be fraudulent activity. comstrom.com is not obligated to credit or discount a membership for holds placed on the account by either a representative of comstrom.com or by the automated processes of comstrom.com.
The Shopper understands that a valid form of payment must accompany all orders. Some of the items are extremely popular and frequently go out of stock. We allow and accept pre-orders for such items. Customers can place the order and pay for the item. As the order gets processed, they are notified with the tentative back order date when the item would arrive in stock. The order, in turn, is placed with the manufacturer in the name of a customer. This way, we are able to ensure that the item is reserved for the customer and will be shipped to the customer when it arrives in stock. Payment also helps in maintaining the backorder queue for that particular item. Orders are always processed on a First Come First Serve basis. If the customer does not want to stay on the back order, they can notify us and the order will be canceled and the full amount is refunded back to their credit card.
All warranties for products purchased through comstrom.com are the responsibility of the respective manufacturers. All issues, claims and questions concerning product warranties should be submitted directly to the manufacturers.
comstrom.com diligently strives to provide as accurate information as possible. However, as distributors and manufacturers provide a large portion of this information, comstrom.com makes no warranty expressed or implied with respect to accuracy of the information, including price, product descriptions or product specifications. Both the product and manufacturer names are used only for the purpose of identification. Shoppers are responsible for making sure the product information is correct prior to selling any products from this site with the product's respective Manufacturers.